Community Manager

Jobs Home > Community Manager Posted Dec 12

Center for Home Care Policy & Research, Visiting Nurse Servcie of New York, New York, NY
Purpose of Position: The non-profit Center for Home Care Policy and Research (the Center) developed and runs the CHAMP (Curricula for Homecare Advances in Management and Practice) Program; the first national initiative aimed at improving the quality of home care services for older persons. A completely new “Web 2.0” home for CHAMP is under construction (currently, CHAMP is at www.champ-program.org), and we will use this platform to support a Community of Practice for stakeholders in home care quality. We are seeking a Community Manager committed to making the CHAMP Community the premier resource for geriatric home care excellence.

Responsibilities:
• Recruit and organize the efforts of evangelists, advocates and forum moderators.
• Develop strategies to engage and motivate the Community’s most active online participants.
• Work with internal and external stakeholders to identify content, plan, publish, and follow up.
• Monitor online conversations, postings and other user-generated content
• Moderate online forums, message boards, public comment areas, etc. as appropriate
• Stay up to date on new social media tools and best practices.
• Continually evaluate and revise outreach strategies using existing tools and emerging technologies.
• Proactively escalate issues, observations, opportunities, and insights to the CHAMP team.
• Develop and implement guidelines to ensure that CHAMP’s online presence is consistent with its brand and overall marketing strategy.
• Elevate the Community’s online position with search engine optimization, pay-per-click or other techniques as appropriate
• Represent CHAMP in other internet spaces (e.g., influential sites, blogs, etc.)
• Track the performance of, and report on, the Community’s success using metrics from web traffic, events, forum and blog activity, etc.
• Act as a liaison to the CHAMP National Advisory Council
• Work with the CHAMP team to develop and present CHAMP Community events at major home care, geriatrics, and quality improvement conferences and meetings

Reporting Relationships:
• Reports to the Associate Director, CHAMP
• Supervises the part-time Community Coordinato who will assist with the day-to-day operations of the Community of Practice
• Coordinates with the Evaluation Specialist to track progress/success of Community of Practice

Qualifications:
• Experience building and facilitating online communities
• Excellent writing skills
• Passion for creating meaningful interaction and collaboration via the Web
• Self-starter who can run things
• Desire to work with a goal-oriented team

Email resume and salary requirement to the email address below.

The Center for Home Care Policy and Research (http://www.vnsny.org/research/) is based at the Visiting Nurse Service of New York, the largest nonprofit homecare agency in the U.S. The Center moves evidence-based information about home care into real-world application through innovative quality improvement initiatives.